Guy Galon
CIO or CSM?
CSMs and CIOs have different roles and one common objective. They both link technology-driven metrics to business outcome-driven metricsץ
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Guy Galon
Sep 12 min read
Happily Ever after?
The German Football Association moved its 70-year sponsorship deal with Adidas to partner with Nike. And there are learnings for all of us
Guy Galon
Aug 87 min read
AI Crash course - The Enterprise Edition
We witness the most massive onboarding and adoption of AI. It is time for a crash course on introducing AI in an enterprise environment.
Guy Galon
Jun 73 min read
One Page Strategy
One Page Strategy can align management, colleagues, and teams. It helps communicate objectives clearly and keeps everyone focused.
Guy Galon
May 91 min read
CS Projects under scrutiny
Customer Success projects will be scrutinized in 2024, and CS Leaders should be able to justify their plans and budgets.
Guy Galon
May 22 min read
Internal Success
Applying a customer Success mindset to internal teams in the organization
Guy Galon
May 21 min read
Making friends
Soft skills are a great asset but are used differently when engaging customers and friends in our professional and private lives.
Guy Galon
May 21 min read
Player Coach
Player-Coach model. Is this a successful model? To what extent is this the reality of customer success leaders?
Guy Galon
May 12 min read
Product Leading the charge
The product team can lead specific customer engagements and promote successful customer outcomes not instead of CS but in full collaboration
Guy Galon
Apr 114 min read
The Multi Faceted CSM
Read my framework, which simplifies the recruiting process and helps CS leaders develop multiple team competencies.
Guy Galon
Apr 114 min read
Permanent Beta
A permanent beta approach driven by customer feedback should allow organizations to develop and test new capabilities quickly.
Guy Galon
Apr 115 min read
CS Kick Off
An internal kick-is the perfect opportunity for the CS team to align with the company strategy, team's objectives, and plans for coming year
Guy Galon
Mar 314 min read
Product knowledge management
The internal product knowledge base can energize and boost your customer engagements.
But is it one solution that fits all?
Guy Galon
Feb 154 min read
Customer Success Pipeline
CS leaders should consider pipeline management as an enabler for growth and increase the impact the CS team has on revenue
Guy Galon
Feb 153 min read
Build to Last
"Built to Last” – Successful Habits of Visionary Companies. The book can inspire CS professionals to create visionary organizations.
Guy Galon
Feb 156 min read
CS and Support - Instrumental collaboration
The CS–support partnership is an asset for organizations and we should leverage it wisely. Read more about the synergies between the teams.
Guy Galon
Feb 153 min read
ABZ Planning
I recently finished reading “The Start-up of YOU” by Reid Hoffman and Ben Casnocha. The book inspired me to find practical examples of...
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