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Guy Galon
1 day ago1 min read
The CS profession - Influence and Perception
By collaborating and enabling internal success, these initiatives can highlight the power of the CS teams, leveraging their unique position.
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Guy Galon
Dec 72 min read
Your 2025 planned customer expansion
CS organizations should have a plan to create more growth opportunities. This should be part of the overall business plan for the next year.
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Guy Galon
Nov 232 min read
Strong Finish to 2024
Five steps to finish this year strongly. Focus on the remaining plans and leverage customer sentiment to promote upsells and early renewals.
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Guy Galon
Oct 136 min read
CIO or CSM?
CSMs and CIOs have different roles and one common objective. They both link technology-driven metrics to business outcome-driven metricsץ
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Guy Galon
Sep 12 min read
Happily Ever after?
The German Football Association moved its 70-year sponsorship deal with Adidas to partner with Nike. And there are learnings for all of us
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Guy Galon
Aug 87 min read
AI Crash course - The Enterprise Edition
We witness the most massive onboarding and adoption of AI. It is time for a crash course on introducing AI in an enterprise environment.
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Guy Galon
Jul 286 min read
Strategic Mindset for Everyone
A Strategic Mindset is for Everyone. It will improve your performance and align your added value with the organization's goals.
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Guy Galon
Jul 94 min read
Intuitive Bet or Calculated decision?
Mastering your decision-making process is a great skill set to improve on your way to becoming an outstanding professional.
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Guy Galon
Jun 293 min read
Gradually saying YES
You probably heard about “learning to say no diplomatically,” Now, it's time to learn the art of saying yes gradually.
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Guy Galon
May 252 min read
Difficult Discussion - opportunity for professional growth
Mastering difficult discussions is a worthy challenge for CSM. It improves one's negotiation and leadership skills in unfavorable situations
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Guy Galon
May 22 min read
Internal Success
Applying a customer Success mindset to internal teams in the organization
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Guy Galon
May 21 min read
Making friends
Soft skills are a great asset but are used differently when engaging customers and friends in our professional and private lives.
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Guy Galon
May 22 min read
Proactive Empathy
Listening-> Respecting-> Being compassionate -> Being responsive.
This is “proactive empathy” in action.
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Guy Galon
May 12 min read
Workload
Are we constantly feeling a “𝒇𝒆𝒂𝒓 𝒐𝒇 𝒎𝒊𝒔𝒔𝒊𝒏𝒈 𝒐𝒖𝒕?” while chasing a “finish line” that doesn’t get closer?
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Guy Galon
May 12 min read
Product Leading the charge
The product team can lead specific customer engagements and promote successful customer outcomes not instead of CS but in full collaboration
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Guy Galon
Apr 116 min read
Predicting stakeholder change
If only we could predict stakeholder change in advance. Read more about the predictive signs and your playbook to manage this situation
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Guy Galon
Apr 114 min read
The Multi Faceted CSM
Read my framework, which simplifies the recruiting process and helps CS leaders develop multiple team competencies.
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Guy Galon
Apr 114 min read
Permanent Beta
A permanent beta approach driven by customer feedback should allow organizations to develop and test new capabilities quickly.
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Guy Galon
Mar 314 min read
Product knowledge management
The internal product knowledge base can energize and boost your customer engagements.
But is it one solution that fits all?
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Guy Galon
Mar 142 min read
Grey Areas
CS professionals should accept their lack of visibility into clients' decision-making processes. But how can they handle these blind spots?
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