Sales and Customer Success - The collaboration between the teams is a key success factor, but can it be achieved quickly?

Mastering the art of improvisation can lead to stronger customer relationships, improved retention, and long-term success.

A successful renewal is the result of continuous engagement, not a last-minute contract discussion.

Customer Success teams can proactively influence cost reduction, with inputs to pricing strategy and driving operational efficiency.

Five steps to finish this year strongly. Focus on the remaining plans and leverage customer sentiment to promote upsells and early renewals.

CSMs and CIOs have different roles and one common objective. They both link technology-driven metrics to business outcome-driven metricsץ

The German Football Association moved its 70-year sponsorship deal with Adidas to partner with Nike. And there are learnings for all of us

A Strategic Mindset is for Everyone. It will improve your performance and align your added value with the organization's goals.

CSMs can leverage their multi-disciplined transferable skills and pivot to new domains. Pre-sales and marketing are new doors to be unlocked

Mastering your decision-making process is a great skill set to improve on your way to becoming an outstanding professional.

You probably heard about “learning to say no diplomatically,” Now, it's time to learn the art of saying yes gradually.

Mastering difficult discussions is a worthy challenge for CSM. It improves one's negotiation and leadership skills in unfavorable situations

Soft skills are a great asset but are used differently when engaging customers and friends in our professional and private lives.

Listening-> Respecting-> Being compassionate -> Being responsive. This is “proactive empathy” in action.

How CSMs know that they are on the right path? What are the positive indications (“wins”) to look for? 

Customers may not act professionally. However, CSMs are capable of identifying these circumstances and diligently resolving them.

Customer management is a "Never Ending Story."  Optimistically speaking, it will not end as customers and vendors live happily ever after. 

A successful CSM is also a good storyteller. It is an essential part of building trust with customers. Read more about the five-story types

Are we constantly feeling a “𝒇𝒆𝒂𝒓 𝒐𝒇 𝒎𝒊𝒔𝒔𝒊𝒏𝒈 𝒐𝒖𝒕?” while chasing a “finish line” that doesn’t get closer? 

If only we could predict stakeholder change in advance. Read more about the predictive signs and your playbook to manage this situation