The more you think about expected outcomes, the better chances you will have to drive onboarding to success and mitigate risks

CS professionals should accept their lack of visibility into clients' decision-making processes. But how can they handle these blind spots?

How do you know when your customers "quietly" consider your engagement? Read about the three non-obvious indicators to assess this situation

Account Handover is often mentioned when transitioning between sales and customer success. However, within the CS team, various situations

GenAI is an Opportunity and not a Threat. It is disruptive and here to change the role of Customer Success professionals. In this article,