Sales and Customer Success - The collaboration between the teams is a key success factor, but can it be achieved quickly?

Mastering the art of improvisation can lead to stronger customer relationships, improved retention, and long-term success.

A successful renewal is the result of continuous engagement, not a last-minute contract discussion.

CSMs and CIOs have different roles and one common objective. They both link technology-driven metrics to business outcome-driven metricsץ

We witness the most massive onboarding and adoption of AI. It is time for a crash course on introducing AI in an enterprise environment.

A Strategic Mindset is for Everyone. It will improve your performance and align your added value with the organization's goals.

Mastering your decision-making process is a great skill set to improve on your way to becoming an outstanding professional.

One Page Strategy can align management, colleagues, and teams. It helps communicate objectives clearly and keeps everyone focused.

If only we could predict stakeholder change in advance. Read more about the predictive signs and your playbook to manage this situation

Read my framework, which simplifies the recruiting process and helps CS leaders develop multiple team competencies.

A permanent beta approach driven by customer feedback should allow organizations to develop and test new capabilities quickly.

An internal kick-is the perfect opportunity for the CS team to align with the company strategy, team's objectives, and plans for coming year

The internal product knowledge base can energize and boost your customer engagements. But is it one solution that fits all? 

The more you think about expected outcomes, the better chances you will have to drive onboarding to success and mitigate risks

CS professionals should accept their lack of visibility into clients' decision-making processes. But how can they handle these blind spots?

CS leaders should consider pipeline management as an enabler for growth and increase the impact the CS team has on revenue

"Built to Last” – Successful Habits of Visionary Companies. The book can inspire CS professionals to create visionary organizations.

The CS–support partnership is an asset for organizations and we should leverage it wisely. Read more about the synergies between the teams.

How do you know when your customers "quietly" consider your engagement? Read about the three non-obvious indicators to assess this situation

I recently finished reading “The Start-up of YOU” by Reid Hoffman and Ben Casnocha. The book inspired me to find practical examples of...